Teller/Front Line Webinars

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20 Legal Account Ownerships, Titles, Sample Signature Cards and Legal Documentation
Webinar | 1 1/2 Hours | CE Credits: 2.0

This program is an A-Z on account ownership and documentation. We'll go from single party accounts to more complex business accounts. It is a must for anyone who opens or manages new accounts. Your financial institution's signature card, documentation and authority procedures can create big liability if you don't understand the type of ownership and the checks that go with these accounts.

Program Topics
• How to ... Details
Alert! CTR Changes on Businesses
Webinar | 1 1/2 Hours

FinCEN ruling FIN-2020-R001, effective April 6, 2020 (September 1, 2020 for e-filing batch filers), makes significant changes in CTR filing requirements for transactions involving sole proprietorships and legal entities operating under a "doing business as" (DBA) name. FinCEN states that the changes are being made "to both enhance regulatory efficiency and provide complete and accurate CTR data to law enforcement." The new ruling rescinds and... Details
Check Cashing Issues for Today's Front Line
Webinar | 1 1/2 Hours

Every day in the financial industry we negotiate checks. These include personal checks, business checks, cashier's checks; payable to individual payees and non-individual payees. There are so many rules to follow when negotiating checks. How do you know you are in compliance?

This webinar will cover check cashing issues you see daily as well as trickier situations you may have rarely seen.

Program Highlights
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Critical Issues on Cashier's Checks
Webinar | 1 1/2 Hours | 2.00 CE Credits

Cashier’s checks are considered one of the safest forms of physical payment around, second only to cash in today’s world. Knowing how to handle cashier’s checks is an important part of a banker's daily life. Understanding how to properly issue cashier’s checks, as well as how to negotiate them, will make daily operations run more smoothly for you. This webinar will cover many critical and basic issues surrounding these payment... Details
Dealing with Difficult People and Situations
Webinar | 1 ½ Hours | 2.0 CE Credits

One of the most difficult things about working with people can be the people. Many of you have to deal with angry or unhappy account holders as part of your job, and it’s never easy. It can be easy, however, to let a challenging person affect you and ruin your day.

There are tried and true ways to smooth over the situation in a way that works for you, your financial institution, and, most importantly, the account... Details
Do's and Don'ts on Power of Attorney Documents

Webinar | 1 1/2 hours | 2.0 Credits

Today, someone you have never met walks in with a power of attorney and demands to be added to your customer's accounts—a customer with hundreds of thousands of dollars with your bank. Your customer is elderly and has no children. Immediately, your mind jumps to thoughts of fraud and protecting your customer as you scramble to figure out what to do. This is when well written and thought out power of attorney procedures for your ... Details
Implementing Regulation CC Changes for the July 1 Deadline
Webinar | 1 1/2 Hours

The Consumer Financial Protection Bureau and the Federal Reserve Board jointly published amendments to Regulation CC that implement a statutory requirement to adjust for inflation the amount of funds depository institutions must make available to their customers. The amendments apply in circumstances ranging from next business day withdrawal of certain check deposits to setting the threshold amount for determining whether an account has been... Details
Ten Simple Rules for Tellers that Could Save You Millions

Webinar | 1 1/2 Hours | CE Credits: 2.0

Over the years financial institutions have lost millions of dollars to simple errors tellers make that can easily be avoided. Do your tellers know the simple rules? What to do when checks and accounts don’t match? How to handle checks involving a deceased account holder? This easy program will explain complex legal issues with straightforward and easy to understand rules of thumb.

Topics... Details
UCC 3 & 4 and Legal Issues of Checks
Webinar | 1 1/2 Hours | CE Credits: 2.0

Understanding endorsements and handling checks is crucial to making sound check cashing decisions. A check is a unique type of contract where ownership can be transferred by way of the endorsement on the back of the item. This program will look at who has the right to endorse the back of a check, and where is proper endorsement placement. We’ll also look at what happens if a check is not endorsed properly, when it may be best not... Details
Understanding Your Role in UDAAP Compliance

Webinar | 1 Hours | CE Credits: 1.25

Every day, the frontline must successfully navigate their way through many different situations. Being prepared to handle those situations is vital to your institution. Throughout this series, we will explore areas that branches typically encounter. Our discussions will be from the branch's perspective and will focus on what they need to know to help guide them through their daily activities. This session will explore the... Details
Writing Teller Procedures
Webinar | 1 1/2 Hours | CE Credits: 2.0

Your financial institution’s most precious asset is its front line. Today’s program will take a look at procedures for the teller. What needs to go into the procedures? What needs to stay out? Who should write the procedures and what is the purpose? In today’s environment is important to get every branch on the same page and set expectations on handling cash, checks, security and all the issues that tellers face. Join us for an... Details