Branch Management Webinars

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Branch Management Series: Defining Team Behaviors for a Greater Success
Webinar | 1 1/2 Hours | 2.00 CE Credits

If we don’t point the team in the right direction, they will wander around aimlessly. We must redefine success in the brave new world of banking. What does success look like? What are the actions of a successful team member?

What You Will Learn

• How do we redefine success in our changing world
• Identifying successful behaviors
• Establishing standards of behavior
• ... Details
The WOW Factor - Delivering Exceptional Service
Webinar | 1 1/2 Hours

This webinar is designed to help all the employees of the financial institution understand that we are ALL in the service business. Satisfying the account holder is no longer acceptable. We must take it to a higher level and “WOW” the account holder.

As a result of this session attendees will

• Be able to define a “WOW” in your financial institution
• Discover how we can differentiate our business through... Details