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10 Ways to Boost Your Professional Maturity
Webinar | 1 1/2 Hour | 2.00 CE Credits

Professional maturity isn’t tied to age like the name might suggest. Instead, professional maturity relates specifically to how one acts and reacts on the job. It is acquired through the development of a rich combination of self-awareness, self-evaluation and personal insight on how to respond and act according to circumstances. It is observable; something you can see or hear.

When demonstrated, professional maturity... Details
20 Legal Account Ownerships, Titles, Sample Signature Cards and Legal Documentation
Webinar | 1 1/2 Hours | CE Credits: 2.0

This program is an A-Z on account ownership and documentation. We'll go from single party accounts to more complex business accounts. It is a must for anyone who opens or manages new accounts. Your financial institution's signature card, documentation and authority procedures can create big liability if you don't understand the type of ownership and the checks that go with these accounts.

Program Topics
• How to ... Details
25 Errors on Beneficial Ownership
Webinar | 1 1/2 hours

New rules on beneficial ownership are in effect. Now what? You have front line staff and officers making mistakes on the form on the documentation. What are the common errors? How do we prevent them? What are the regulator expectations? This program is designed to straighten out the good, the bad and the ugly with beneficial ownership certification and CIP.

Program highlights:
25 Common Errors
Changes... Details
Alert! CTR Changes on Businesses
Webinar | 1 1/2 Hours

FinCEN ruling FIN-2020-R001, effective April 6, 2020 (September 1, 2020 for e-filing batch filers), makes significant changes in CTR filing requirements for transactions involving sole proprietorships and legal entities operating under a "doing business as" (DBA) name. FinCEN states that the changes are being made "to both enhance regulatory efficiency and provide complete and accurate CTR data to law enforcement." The new ruling rescinds and... Details
Alert! Deposit Compliance Update 2020
Webinar | 1 1/2 Hours

Alert! Deposit Compliance Update 2020
Including the SECURE Act on IRAs

Change is in the air! Are you ready? We kick off 2020 with many changes to IRAs under the SECURE Act. We also have interest reporting rules finalized which will change your Nonresident alien interest reporting. There will be a change on beneficial ownership as we watch the Illicit Cash Act leave the house and move to the Senate. We may see the eventual... Details
Alert! Deposit Regulation Update
Webinar | 1 1/2 Hours

Where are we in the second quarter? The second quarter update is for the busy deposit specialist who needs updated on all the changes in one sitting. This two-hour alert will help you run the deposit compliance and operations side of your financial institution.

• Changes on Reg D,
• Upcoming Changes on Regulation CC
• FFIEC BSA Exam Manual Changes
• Changes on CTRs—delayed but still worth looking... Details
Alert! IRA Changes and Clarifications from the IRS Under the CARES Act
Webinar | 1 Hour | UPDATED JULY 2020

Three IRS news releases bring work on IRAs for you! Learn what you have to do for the clarifications to the CARES Act!

During this one-hour webinar we will cover the three IRS Notices were released recently and give you work to do!

IRS Notices require you to tell customers that are in RMD that they can waive the distribution.
If the customer has already taken the distribution then the customer has... Details
Alert! IRA Law Changes with SECURE Act

On Dec. 20, the President signed the Setting Every Community Up for Retirement Enhancement Act (SECURE Act), it has many changes to retirement plans and this one-hour update will cover the Individual Retirement Changes! The age of 70 ½ has now been changed to 72 for distributions for Traditional IRAs. The age 70 ½ is repealed for contributions. The inherited IRA has been changed from the “stretch” of a beneficiary’s life expectancy to 10 years. This IRA... Details
Alert! New SAR Line-by-Line
Webinar | 1 1/2 Hours | CE Credits: 2.0

FinCEN has issued a notice to e-filers that announces an update to the Suspicious Activity Report (SAR) filing format, to go live in June 2018. The announcement says that the revisions adhere to the changes listed in FinCEN's February 2, 2017, Federal Register notice. Beginning with the new SAR filings, batch submissions will have to be made in an XML-based file, rather than in the current ASCII fixed-length delimited file format.... Details
Annual BSA and OFAC Training for the Frontline
Webinar | 1 1/2 Hours
The frontline is our eyes and ears on the ground. The frontline is tellers, new accounts, lenders, branch managers and everyone who interacts with a customer. The job of the front line is to identify red flags, file CTRs, complete CIP, keep records on wires and monetary instruments. This is a look at all the key components of BSA from the frontline point of view including new Customer Due Diligence (CDD) rules and their impact on our policy and... Details
Branch Management Series: Communicating in Your Team
Webinar | 1 1/2 Hours | CE Credits: 2.0

Across corporate America the two most common complaints from employees are 1) Poor or lack of communication. 2) My manager does not recognize a job well done. Communication is key in building a positive culture. What is the process? How do we improve?

What You Will Learn
• Developing a communication process
• Managing your message
• Effective message delivery
• Obstacles to... Details
Branch Management Series: Defining Team Behaviors for a Greater Success
Webinar | 1 1/2 Hours | 2.00 CE Credits

If we don’t point the team in the right direction, they will wander around aimlessly. We must redefine success in the brave new world of banking. What does success look like? What are the actions of a successful team member?

What You Will Learn

• How do we redefine success in our changing world
• Identifying successful behaviors
• Establishing standards of behavior
• ... Details
BSA for Lenders

Webinar | 1 Hour | CE Credits: 1.25

Without proper training, your financial institution’s lenders and lending staff
may be inadvertently involved with financial crimes. During this webinar,
participants will learn how to have conversations with account holders, how
to respond to incorrect information on loan applications, common schemes
involving loans and what to do and who to tell when caught in a “felony
moment”. This BSA program is... Details
BSA For The Board of Directors
Webinar | 1/2 Hour | CE Credits: 1

This program will cover the five pillars of BSA. Your Board will learn how each pillar holds up the anti-money laundering program at your financial institution. The Board, through management, is ultimately responsible for the Bank Secrecy Act at your financial institution. This will help Board members understand some of the big picture in BSA.

Topics Covered

• Customer Due Diligence Rules
• The Five... Details
BSA For The Staff Bundle - ON SALE NOW!
The BSA For The Staff Bundle contains three webinars, regularly priced at $567, on sale now for only $399!

This bundle includes the following webinars:

1. BSA for Lenders.

Without proper training, your financial institution’s lenders and lending staff may be inadvertently involved with financial crimes. During this webinar, participants will learn how to have conversations with account holders, how to respond to incorrect... Details
BSA Red Flags for Money Laundering for the Frontline

Webinar | 1 1/2 Hours | CE Credits: 2.0

Every day in your branches situations occur which are considered
“suspicious” and may even put your employees and customers into what
we will call a “felony moment.” If your customer asks “Should I deposit this
money?” The answer your officer gives may encourage the customer to
structure, and that is a problem for both the customer and the employee.
This program will answer commonly asked... Details
Business Account Mapping: New CDD Rules in a Multi-Tiered Business Environment
Webinar | 1 1/2 Hours | 2.0 CE Credits

Learn how to open multi-tiered business accounts. Complex business structures with multiple business entities owners present unique challenges in light of new Customer Due Diligence (CDD) rules. We will diagram and map out several complicated business structures and learn how to get the proper documentation, resolutions and beneficial ownership in these unique entities.

Webinar Highlights:
• Case Study #1 An... Details
Business Etiquette: More than just Good Manners
Webinar | 1 1/2 Hours | CE Credits: 2.0

It’s more important than ever to make every business interaction count. Technology and the expectations of a diverse population create unique challenges never before encountered by a workforce.

The definition of good manners has evolved to include emotional intelligence and self-awareness.

Professional and conscientious workplace behavior helps us gain and retain business. In an increasingly... Details
Call Center Etiquette
Webinar | 1 1/2 Hours | CE Credits: 2.0

Be honest, trustworthy, courteous, confident, and professional

Every interaction the customer has with your institution is an opportunity to strengthen the customer relationship; turning your customers into loyal and raving fans. Being courteous and professional make the top of the list for any customer contact personnel, but nowhere is that more important than in the Call Center. Whether the call is simply to... Details
Can You Engage the Disengaged Employee?
Webinar | 1 1/2 Hours | 2.0 CE Credits

Do you frustrate over the employee who shows low energy on the job? Do you look at a few of your teammates in the workplace and think they are just showing up for a paycheck? When was the last time you found yourself at the end of your rope trying to engage an employee? It's time to tune into this webinar that explores how to engage the employee who isn't pulling his or her fair share of the load.

There is no magic ... Details
Cash Handling Guidelines that Every Teller Should Know
Webinar | 1 Hour | CE Credits: 1.25
Tellers are responsible for managing a large amount of cash every day. Occasionally, at the end of the day, a teller cash drawer comes up either short or over.  What can you as a teller do to keep your outages to a minimum?  There are basic steps you should always follow when handling cash, regardless of the operating system that your institution uses.
This webinar will cover basic cash handling ... Details
Check Cashing Issues for Today's Front Line
Webinar | 1 1/2 Hours

Every day in the financial industry we negotiate checks. These include personal checks, business checks, cashier's checks; payable to individual payees and non-individual payees. There are so many rules to follow when negotiating checks. How do you know you are in compliance?

This webinar will cover check cashing issues you see daily as well as trickier situations you may have rarely seen.

Program Highlights
• ... Details
Webinar | 1 1/2 Hours | CE Credits: 2.0

Originally, you wrote your CIP in 2003. Is it time to change? If you have any of the questions below, we will explore changing your CIP in light of new systems, processes and technology in 2018. Your program should shift with the new technologies and identifications in the market place. This program will look line-by-line at the regulation and point out avenues of change to explore in 2018.

If there is an elephant ... Details
Critical Issues on Cashier's Checks
Webinar | 1 1/2 Hours | 2.00 CE Credits

Cashier’s checks are considered one of the safest forms of physical payment around, second only to cash in today’s world. Knowing how to handle cashier’s checks is an important part of a banker's daily life. Understanding how to properly issue cashier’s checks, as well as how to negotiate them, will make daily operations run more smoothly for you. This webinar will cover many critical and basic issues surrounding these payment... Details
Critical Issues on Certificates of Deposit
Webinar | 1 1/2 Hours | CE Credits: 2.0

Still put a piece of paper into a sleeve and give it to the account holder and call it a CD? It might be old fashioned, but many institutions still handle nonnegotiable CDs much like they handled the negotiable instrument of days gone by. As we transition from the traditional negotiable certificates to the signature card contract certificates of deposit we will review the rules that do and do not apply. Let's look at the procedures ... Details